Terms and conditions of sale and hire

1. Purpose and scope

These General Terms and Conditions of Sale and Hire, hereinafter the “General Terms and Conditions”, govern the temporary hire of the premises of the Palais Michel-Ange, located at 3 rue Michel-Ange, 06400 Cannes, operated by PALAZZO EVENTS, together with any associated services.

They apply to all bookings, particularly for professional, commercial, institutional, cultural or private events.

The details specific to each booking — the Client’s identity, spaces booked, date, times, capacity, price, services, payment deadlines and any special terms — are set out in the corresponding quotation.

In the event of any conflict, the special terms expressly stated in the quotation shall prevail for the event concerned.

2. Quotations and booking confirmation

Every enquiry gives rise to a personalised quotation specifying, in particular, the space booked, date, times, estimated number of participants and services selected.

A booking becomes firm only once PALAZZO EVENTS has received:

• the quotation dated and signed by the Client;
• these General Terms and Conditions accepted by the Client;
• payment of the deposit stated in the quotation.

No date or space is definitively reserved or held until all these items have been received.

Signing the quotation constitutes acceptance of its price, payment deadlines, any special terms and these General Terms and Conditions previously provided to the Client.

3. Prices

Prices are established by quotation.

They may vary according to the space booked, duration, times, date and period of the event, congress periods or periods of high demand in Cannes, event format, number of participants and services requested.

Any additional service, installation, alteration or extension of hours requested by the Client and accepted by PALAZZO EVENTS before or during the event may be invoiced separately.

4. Deposit and payment

A deposit is required to confirm the booking definitively.

Its amount is determined for each booking and stated in the quotation. It may vary according to the total price, duration, relevant period, event format and services selected.

The balance is payable in accordance with the terms and deadline stated in the quotation.

For business Clients, late payment may result in the penalties and compensation provided for by applicable regulations.

5. Security deposit

Separately from the booking deposit, PALAZZO EVENTS may require a security deposit.

Its amount is determined case by case and stated in the quotation, particularly according to the nature and scale of the event, number of participants, duration, furniture or equipment used, planned installations, presence of external suppliers and, more generally, the specific risks of damage associated with the event.

The security deposit is separate from the service price and booking deposit.

It may be used, upon supporting evidence, to cover damage, deterioration, breakage, loss of equipment, exceptional cleaning, removal of waste or equipment, reinstatement work or other contractually due sums directly attributable to the Client, its guests, participants or suppliers.

Any remaining balance will be returned after the premises have been inspected and any outstanding sums paid.

If the substantiated damage or costs exceed the security deposit, the Client remains liable for the balance.

6. Cancellation by the Client

Any cancellation must be notified to PALAZZO EVENTS in writing.

Except in cases of legally recognised force majeure:

• More than 45 days before the event: all sums paid will be refunded in full.
• Between 45 and 15 days before the event: 50% of sums paid will be refunded; the remaining 50% will be retained by PALAZZO EVENTS as compensation for holding the date.
• 15 days or less before the event: no refund; the full booking price remains payable.

The date on which written notice is received shall be conclusive.

7. Postponement and changes

A postponement may be requested no later than 45 days before the event date.

It is never automatic and remains subject to the written agreement of PALAZZO EVENTS and the availability of the Palais Michel-Ange.

If agreed, sums already paid will be applied to the new date in accordance with the terms agreed in writing.

Within 45 days of the event, any request to change the date will be treated as a cancellation under the scale above, unless PALAZZO EVENTS exceptionally agrees otherwise in writing.

Any change to times, spaces, capacity, format or services is also subject to PALAZZO EVENTS’ prior approval and may result in a price adjustment.

8. Capacity and access control

The Client undertakes to comply with the capacity stated in the quotation and the venue’s maximum authorised capacity.

The Client is responsible for organising and controlling invitations and access and must ensure that no additional person is admitted beyond the authorised capacity.

PALAZZO EVENTS may refuse any excess that could compromise safety or compliance with applicable regulations.

9. Person designated by the Client

For each event, the Client shall designate a responsible person who is present and contactable throughout the event.

This person is PALAZZO EVENTS’ principal contact and shall ensure that guests, participants and suppliers comply with the quotation, these General Terms and Conditions, and all safety and operating instructions.

10. Presence of a PALAZZO EVENTS representative

For reasons of safety, protection of persons and property, regulatory compliance and the proper conduct of the event, the Client accepts that a duly authorised PALAZZO EVENTS representative may be present or enter the spaces made available during the event.

Such presence or intervention will be discreet and, as far as possible, respectful of the event’s proceedings and confidentiality.

The PALAZZO EVENTS representative may intervene where necessary, particularly to ensure safety, protect the premises and enforce capacity limits, times, fire-safety rules, noise levels, respect for neighbours and these General Terms and Conditions.

In the event of danger or a serious breach likely to compromise the safety of persons or property, the Client must immediately comply with the instructions given.

11. Fire safety and evacuation

PALAZZO EVENTS will inform the Client or its representative of the principal safety and evacuation instructions applicable to the venue.

The Palais Michel-Ange has three emergency exits.

The Client undertakes to keep emergency exits, doors, passageways, evacuation routes, fire extinguishers, alarms and other safety equipment fully accessible at all times.

No furniture, decoration, clothes rail, box, cable, technical equipment or other object may be positioned so as to obstruct them or reduce their accessibility.

In the event of a fire alarm, incident or evacuation request, the Client, its guests, participants and suppliers must immediately follow PALAZZO EVENTS’ instructions and evacuate using the designated routes.

12. External suppliers, installations and decoration

External suppliers acting for the Client, including caterers, decorators, florists, technicians, DJs, artists and audiovisual suppliers, must be declared to PALAZZO EVENTS in advance.

They must comply with the venue’s instructions and applicable regulations.

Any technical installation, decoration, fixing, electrical equipment, flame, candle, smoke-generating device or special effect requires PALAZZO EVENTS’ prior approval and compliance with applicable standards.

Under the conditions provided by law, the Client remains responsible for its suppliers’ work, installations and departure within the agreed times.

13. Use, protection and return of the premises

The Client undertakes to use the spaces, installations, equipment and furniture carefully and for their intended purpose.

Unless PALAZZO EVENTS has given prior written approval, drilling, nailing, screwing, stapling, gluing or attaching anything likely to damage walls, stonework, floors, ceilings, beams, columns, doors, glazing, furniture or equipment is prohibited.

The condition of the spaces may be recorded, possibly with photographs, before and after the event.

The spaces must be returned in the condition in which they were made available, subject to normal wear and tear.

Waste, packaging, objects, decorations and equipment belonging to the Client or its suppliers must be removed within the agreed time.

Any damage, deterioration, breakage, loss or exceptional work directly attributable to the event may be invoiced to the Client upon supporting evidence.

14. Insurance and liability

At PALAZZO EVENTS’ request and before the event, the Client must provide a certificate of organiser’s public liability insurance appropriate to the nature of the event.

Under the conditions provided by law, the Client is liable for damage directly attributable to itself, its guests, participants or suppliers.

PALAZZO EVENTS shall not be liable for theft, loss or damage affecting property, equipment or personal belongings brought by the Client, its participants or suppliers, except where liability is legally attributable to PALAZZO EVENTS.

15. Catering and alcoholic or non-alcoholic beverages

Where the service consists solely of hiring the spaces, it includes neither catering nor the supply of alcoholic or non-alcoholic beverages, unless expressly stated otherwise in the quotation.

Where food or beverages, alcoholic or non-alcoholic, are brought, purchased, supplied, distributed or served at the initiative of the Client, organiser or its suppliers, their supply, storage, distribution and service are their responsibility.

Where required by regulations, the Client undertakes to use professionals holding the necessary licences, authorisations and insurance.

16. Alcohol consumption and the organiser’s responsibility

Where PALAZZO EVENTS solely provides the spaces and does not supply, sell, distribute or serve alcoholic beverages, their management and service are the responsibility of the Client-organiser and/or its suppliers.

The Client undertakes to comply, and ensure compliance, with applicable regulations, particularly concerning licences and authorisations, protection of minors, prevention of excessive alcohol consumption and participant safety.

The Client and its appointed suppliers must take appropriate measures to prevent any manifestly excessive consumption.

PALAZZO EVENTS does not individually monitor alcohol consumption where it is organised and managed by the Client or its suppliers.

The Client undertakes to alert participants to the risks of drink-driving and, where circumstances require, to take appropriate organisational measures to help them leave safely.

Unless expressly agreed in the quotation, PALAZZO EVENTS provides neither individual assistance nor transport arrangements for participants after the event.

PALAZZO EVENTS shall not be liable for consequences resulting exclusively from alcohol consumption organised and managed by the Client or its suppliers, or from a participant’s personal act after leaving the venue, subject to any liability personally incumbent upon PALAZZO EVENTS under a mandatory legal provision.

17. Music, times and noise nuisance

Music and use of the spaces must cease at the contractual time stated in the quotation, unless express administrative authorisation permits an extension.

Any extension remains subject to the requirements of the competent authorities and PALAZZO EVENTS’ instructions.

The Client undertakes to comply with instructions concerning noise levels, opening doors, use of the patio and outdoor gatherings.

Any request by PALAZZO EVENTS for an immediate reduction in noise must be complied with without delay.

The Client, its participants and suppliers must comply with applicable laws and regulations and with prefectural and municipal orders, particularly concerning times, public peace and noise nuisance.

18. Departure of participants and respect for neighbours

The Client undertakes to make its guests, participants and suppliers aware of the need to respect the peace of the building and neighbourhood during the event and upon arrival and departure.

Noisy gatherings in front of the Palais Michel-Ange, on the pavement, in front of neighbouring buildings or in common areas must be avoided.

Shouting, excessively loud conversations, music, speakers, horns or any other conduct likely to cause nuisance in the immediate vicinity of the venue is prohibited.

At the end of the event, the Client must take particular care to organise a gradual, quiet departure respectful of the neighbourhood.

Any nuisance observed must cease immediately at PALAZZO EVENTS’ request.

19. Smoking ban and use of the patio

Smoking is strictly prohibited inside the enclosed and covered areas of the Palais Michel-Ange, in accordance with applicable regulations.

Subject to applicable regulations and PALAZZO EVENTS’ instructions, anyone wishing to smoke must use only the patio designated for this purpose.

The ashtrays provided must be used. No cigarette butt, ash or other tobacco waste may be discarded on the ground, in planters or outside the receptacles provided.

People using the patio must respect neighbours and maintain a moderate noise level.

The patio access door must remain closed and may be opened only briefly to allow people through before being immediately closed again.

The patio may under no circumstances become a permanent extension of the event.

20. Video surveillance – safety of persons and property and access control

The Palais Michel-Ange is equipped with a camera located inside the venue.

The system is intended to ensure the safety of persons and property, protect the premises and record possible intrusions, damage, incidents or unauthorised access.

It is not intended for the permanent monitoring of Clients, their guests, participants or suppliers during events.

Access to recordings is secure and restricted to persons authorised by PALAZZO EVENTS.

Recordings are retained for a maximum of seven (7) days from recording and are then deleted.

Where an incident justifies retaining certain recordings, only the relevant footage may be extracted before deletion and retained separately for the period strictly necessary to establish the facts, exercise or defend PALAZZO EVENTS’ rights, transmit it to the competent authorities or for legal proceedings.

Persons who may be filmed are informed of the system, its purpose, the retention period and how to exercise their rights by visible signage installed at the venue.

Any person concerned may exercise the rights granted by applicable regulations, including requesting access to recordings concerning them during the retention period, by contacting:

PALAZZO EVENTS – Palais Michel-Ange
3 rue Michel-Ange – 06400 Cannes
Tel.: 07 83 59 56 41
Email: lepalaismichelange@gmail.com

Any person concerned may also lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the French data protection authority.

Event confidentiality

Where the camera may film the space used during an event requiring particular confidentiality, the Client may request in advance and in writing that recording be temporarily disabled for all or part of the event.

This request remains subject to PALAZZO EVENTS’ agreement, particularly in light of safety requirements and applicable legal obligations.

If agreed, the system will be set, for the expressly agreed period, to a mode in which no images are recorded.

Temporary deactivation shall not transfer to PALAZZO EVENTS any additional monitoring obligation or liability that is not legally incumbent upon it.

21. Administrative authorisations

Any administrative authorisation or exemption required to organise or extend an event takes effect only once it has actually been obtained and within the exact limits set by the competent authority.

A pending application, preliminary discussion or administrative step does not constitute authorisation.

The Client is responsible for obtaining any authorisations personally incumbent upon it because of the nature of its event, activity or services it organises.

If a required authorisation is not obtained, the conditions and times originally agreed remain applicable.

22. Fines, costs and consequences of a breach

Subject to the legal rules determining the person legally liable, where a fine, financial penalty, invoiced intervention, reinstatement work or other expense is directly caused by a proven breach by the Client, its participants or suppliers of their contractual obligations, the Client must reimburse PALAZZO EVENTS for the amount actually incurred and substantiated, to the extent permitted by law.

This provision does not transfer to the Client any liability legally incumbent upon PALAZZO EVENTS as a result of its own breaches.

23. Personal data

Personal data provided by the Client is processed by PALAZZO EVENTS to respond to enquiries, prepare quotations, manage bookings and events, issue invoices and comply with its legal obligations.

It is accessible only to persons and suppliers who need it for these purposes and is retained for the periods necessary to manage the contractual relationship and comply with legal obligations.

Any person concerned may exercise the rights granted by applicable regulations by contacting PALAZZO EVENTS using the details stated on the website.

24. Website – content and cookies

Information on the Palais Michel-Ange website is provided for information and may change.

Photographs, texts, logos, graphic elements and other website content may not be reproduced or used without authorisation, subject to third-party rights.

Cookies and other trackers that may be used on the website are managed in accordance with applicable regulations. Where consent is required, users must be able to express and withdraw their choice.

25. Complaints and consumer mediation

Any complaint must first be sent to PALAZZO EVENTS in writing in order to seek an amicable solution.

In accordance with the French Consumer Code provisions concerning consumer dispute mediation, after first contacting PALAZZO EVENTS and failing to receive a satisfactory response, a Client acting as a consumer may use a consumer mediation procedure free of charge with the mediator joined by PALAZZO EVENTS:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris
Tel.: 01 89 47 00 14
Email: litiges@cm2c.net

Submit a dispute to CM2C

Mediation is free of charge for the consumer.

The mediator may be contacted after a prior complaint to PALAZZO EVENTS and subject to the admissibility conditions laid down by regulations and the mediator.

26. Governing law and dispute resolution

These General Terms and Conditions are governed by French law.

In the event of a dispute, the parties shall first endeavour to find an amicable solution.

Where the Client acts as a consumer, the mandatory provisions of the French Consumer Code and the applicable rules of jurisdiction remain reserved.

27. Acceptance of the General Terms and Conditions

The Client acknowledges having received or had access to these General Terms and Conditions before concluding the booking and having had the opportunity to review them.

Signing the quotation and accepting these General Terms and Conditions constitutes acceptance of the price, payment deadlines, any special terms and the obligations applicable to the booking.

The Client undertakes to comply with the provisions applicable to it and, where relevant, to ensure compliance by its guests, participants and suppliers.

CONTACT

PALAZZO EVENTS – Palais Michel-Ange
3 rue Michel-Ange
06400 Cannes

Ms ARNAUD
Tel.: 07 83 59 56 41
Email: lepalaismichelange@gmail.com